Privacy Policy

1. Introduction

ph17 (hereinafter referred to as "ph17," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data of users (the "User," "Player," or "you") who access or use the ph17 online casino platform, including the website located at ph17.app and all associated services, features, content, and applications (collectively, the "Service").

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations. By creating an account, accessing the ph17 platform, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, you must immediately cease all use of the Service and refrain from creating an account. ph17 reserves the right to modify, amend, or update this Privacy Policy at any time. Any changes will be effective immediately upon posting to the ph17 website, and your continued use of the Service following such changes constitutes your acceptance of the revised Privacy Policy.

2. Information We Collect

ph17 collects various types of personal information from users to provide, maintain, and improve our services, ensure compliance with legal and regulatory obligations, and protect the security and integrity of our platform. The categories of personal information we collect include:

2.1 Information You Provide Directly

When you register for a ph17 account, make a deposit, request a withdrawal, or interact with our customer support team, you may provide us with the following information:

• Account Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, and username.
• Identity Verification Documents: Government-issued identification (such as a Philippine passport, driver's license, or national ID), proof of address (such as utility bills or bank statements), and selfie photographs for identity verification purposes.
• Payment Information: Bank account details, GCash or PayMaya account information, credit or debit card numbers, and transaction history related to deposits and withdrawals.
• Communication Data: Any information you provide when contacting our customer support team via live chat, email, or phone, including the content of your messages and any attachments.

2.2 Information Collected Automatically

When you access or use the ph17 platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, time spent on the platform, clickstream data, referral URLs, and other behavioral analytics.
• Location Data: Approximate geographic location based on your IP address to ensure compliance with jurisdictional restrictions and to provide localized services.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of the Service.

2.3 Information from Third Parties

ph17 may receive information about you from third-party sources, including:

• Payment Processors: Information related to your payment transactions, including transaction status, payment method details, and fraud detection data.
• Identity Verification Services: Data obtained from third-party identity verification providers to confirm your identity and comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Marketing Partners: Information about your interactions with ph17 marketing campaigns, including referral sources and promotional engagement.

3. How We Use Your Information

ph17 uses the personal information we collect for the following purposes:

3.1 To Provide and Maintain the Service

• Create and manage your ph17 account.
• Process deposits, withdrawals, and other financial transactions.
• Enable you to play games and participate in promotions.
• Provide customer support and respond to your inquiries.
• Send you transactional communications, such as account confirmations, payment receipts, and security alerts.

3.2 To Ensure Compliance and Security

• Verify your identity and age to comply with Philippine gambling regulations and PAGCOR requirements.
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities.
• Monitor and analyze platform usage to identify security threats and protect against unauthorized access.
• Enforce our Terms and Conditions and other policies.

3.3 To Improve and Personalize the Service

• Analyze user behavior and preferences to enhance platform functionality and user experience.
• Develop new features, games, and services based on user feedback and usage patterns.
• Deliver personalized content, recommendations, and promotional offers tailored to your interests.

3.4 To Communicate with You

• Send you promotional emails, SMS messages, and push notifications about new games, bonuses, and special offers (you may opt out of marketing communications at any time).
• Provide updates about changes to our Terms and Conditions, Privacy Policy, or other important platform announcements.
• Conduct surveys and request feedback to improve our services.

3.5 To Comply with Legal Obligations

• Respond to legal requests, court orders, and regulatory inquiries.
• Maintain records as required by Philippine law and PAGCOR regulations.
• Report suspicious transactions to relevant authorities as mandated by anti-money laundering laws.

4. How We Share Your Information

ph17 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, customer support, data analytics, marketing, and IT infrastructure. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data and use it solely for the purposes we specify.

4.2 Game Providers

ph17 partners with licensed third-party game providers to offer a diverse library of casino games. These providers may collect and process certain usage data related to your gameplay to ensure game integrity and provide technical support. Game providers are required to comply with applicable data protection laws and industry standards.

4.3 Regulatory Authorities

We may disclose your personal information to PAGCOR, the National Privacy Commission, law enforcement agencies, and other regulatory bodies when required by law or when we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or investigate suspected illegal activity.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information and provide you with choices regarding the continued use of your data.

4.5 With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or authorize us to share your information with a specific partner.

5. Data Security

ph17 takes the security of your personal information seriously and implements industry-standard technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Access Controls: Access to personal information is restricted to authorized personnel who require such access to perform their job functions. All employees and contractors are bound by confidentiality obligations.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with robust physical security measures, including 24/7 monitoring, access controls, and fire suppression systems.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential security risks.
• Incident Response: In the event of a data breach, we have established procedures to promptly investigate, contain, and remediate the incident, and to notify affected users and regulatory authorities as required by law.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide your personal information at your own risk, and ph17 cannot guarantee absolute security.

6. Data Retention

ph17 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account's active status and for a period of at least five (5) years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction to comply with financial record-keeping requirements.
• Identity Verification Documents: Retained for the duration of your account's active status and for a period of at least five (5) years after account closure.
• Communication Records: Retained for a period of three (3) years from the date of communication for customer support and dispute resolution purposes.
• Marketing Data: Retained until you opt out of marketing communications or request deletion of your data.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights with respect to your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request the deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or other legitimate interests.
• Right to Data Portability: You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. Please note that certain requests may be subject to verification of your identity and may be limited by legal or regulatory obligations.

8. Cookies and Tracking Technologies

ph17 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for the operation of the Service, including authentication, security, and session management.
• Performance Cookies: Collect information about how you use the Service to help us improve platform performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing Cookies: Track your interactions with our marketing campaigns and deliver targeted advertisements.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Service and limit your ability to use certain features.

9. Third-Party Links and Services

The ph17 platform may contain links to third-party websites, services, or applications that are not owned or controlled by ph17. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.

10. Children's Privacy

The ph17 Service is intended solely for individuals who are at least 21 years of age or the legal age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our records and terminate the associated account. If you believe that we have collected information from a minor, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than the Philippines, including countries that may not provide the same level of data protection as Philippine law. When we transfer your personal information internationally, we implement appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws, including the use of standard contractual clauses and other legally recognized transfer mechanisms.

12. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

Email: [email protected]

Live Chat: Available 24/7 on the ph17 platform

We will respond to all privacy-related inquiries within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.